Shop fashion mode paris returns and refunds

RETURNS, EXCHANGES, AND CANCELLATIONS

1. Return of Non-conforming Products

The Customer has the right to return defective products or non-conforming products. The Customer has 15 days from the moment of detecting product non-conformity to inform Fashion Mode Paris about the defect or lack of conformity and to return the product to Fashion Mode Paris.

If the Customer returns a product because it is defective or non-conforming and the return is approved, Fashion Mode Paris will refund the value of the product and the delivery expenses, as well as the direct costs involved in the return, within 15 days of Fashion Mode Paris receipt of the returned product.

The above is notwithstanding the Customer rights as a consumer under mandatory consumer protection law.

2. Return of Products for Any Reason (Right of Withdrawal)

If the Customer is not satisfied for any reason with the products purchased, he/she will have 15 calendar days from the delivery date to return the product with no need for an explanation of any kind. The Customer may return the purchased product, provided that:

  • The product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the product).

  • The product is complete (two elements forming a pair must be returned together).

The product must be returned and the Customer must assume the expenses of this return. The products are to be returned with their original packaging and labelling, together with the applicable Returns Note. Upon satisfactory inspection of the returned goods, Fashion Mode Paris will refund the price of the product within 15 days of receiving the order cancellation and product return notification from the Customer. The delivery expenses are never refunded (except in case of incorrect or defective items); the customer will also have to pay for the return expenses.

3. Product Exchange

is not a problem, you can change the size, cost of shipping the return is paid by the customer, and the cost of re-dispatch for by our company.

4. Return of Gifts

To return a product received as a gift, the Customer is asked to contact the purchaser and ask him/her to follow the return procedure. The refund will be made in the original payment method.

5. Information on Refunds

The refund will be made in the same manner as the original payment.

Fashion Mode Paris will not make the refund until receiving the returned product and verifying the condition of the product in the warehouse; once the condition of the returned product has been verified, the Customer will be refunded the relevant amount within 15 days of receipt of the returned product at Fashion Mode Paris.

 

6. adress RETURN products

fashion mode paris

r 25 abril 21

5210-178 miranda douro

portugal